ICEBROS accepts merchandise for exchanges and refunds within 14 days of the date of purchase.
Mailing/Return Address: 3585 NE 207TH ST C9 STE #801334, MIAMI, FL 33280, UNITED STATES
All Ice Bros products (excluding watches) come with a lifetime warranty that covers manufacturer defects.
Please note the lifetime warranty does not cover accidental damage, normal wear and tear, or tarnishing. All claims are subject to inspection upon arrival and will not be accepted if no manufacturer defects are found. We are not able to issue warranty replacements for discontinued items that are no longer in stock. Items on Sale will be final.
To submit a lifetime warranty replacement claim please send us message with the following:
- The original order number or email used to make the purchase
- Clear images that show the defect
- A description of the issue and any additional information to help us assist you
An approved lifetime warranty provides a like-for-like replacement with no exceptions.