IceBros offers a 30-day warranty for all products. I
IceBros accepts merchandise for exchanges and refunds within 14 days of the date of shipping.

IceBros will accept returned merchandise for Exchange or Refund only if you're eligible.

All returned merchandise must be received in unworn, undamaged and in a condition fit for resale. IceBros cannot accept merchandise that has been damaged or modified in any way.

In all cases of exchanges or refunds, customers are responsible for shipping and handling costs unless the product in question is received in defective or damaged condition.

All sales on discounted and clearance items are final.

Mailing/Return Address:

(Please contact us for your return, don't send anything back before contacting us.)

LIFETIME WARRANTY

All IceBros products (excluding watches) come with a lifetime warranty that covers manufacturer defects.

Please note the lifetime warranty does not cover accidental damage. All claims are subject to inspection upon arrival and will not be accepted if no manufacturer defects are found. We are not able to issue warranty replacements for discontinued items that are no longer in stock. Items on Sale will be final.

To submit a lifetime warranty replacement claim please send us message with the following:

1. The original order number or email used to make the purchase
2. Clear images that show the defect
3. A description of the issue and any additional information to help us assist you

An approved lifetime warranty provides a like-for-like replacement with no exceptions.

What materials are used in IceBros jewelry?
Our jewelry is crafted using pure metals such as 925 Sterling Silver and Gold, both stamped for authenticity. Products with plating undergo 5 times electroplating to ensure superior durability and finish.

What stones are used in IceBros jewelry?
We primarily use high-quality Moissanite stones, renowned for their brilliance, durability, and close resemblance to natural diamonds.

Will the jewelry tarnish or fade over time?
Our pure metal pieces are designed to resist tarnishing, and our plated products are 5 times electroplated for enhanced longevity. Proper care will keep them shining for years.

Do the stones in your jewelry pass a diamond tester?
Yes, our Moissanite stones will pass most diamond testers due to their physical properties. Only advanced lab testing can differentiate Moissanite from natural diamonds.

What sizes are available for chains and bracelets?
We offer a wide range of lengths and sizes for chains and bracelets. Refer to our size guide on the product pages for detailed measurements.

Are pendants sold with chains?
Some pendants are sold with matching chains, while others are available individually. Please check the product description for specific details.

How do I clean and maintain my jewelry?
Use a soft cloth and a mix of mild soap and warm water to clean your jewelry. For detailed instructions, visit our Jewelry Care Guide.

Is your jewelry hypoallergenic?
Yes, all IceBros products are crafted using skin-friendly materials, making them suitable for most wearers, including those with sensitive skin.

What makes Moissanite a great choice for jewelry?
Moissanite offers exceptional brilliance, fire, and durability, closely resembling diamonds but at a fraction of the cost. It’s a sustainable and ethical alternative that doesn’t compromise on quality.

Are your metals stamped for authenticity?
Yes, all our pure metal pieces, such as 925 Sterling Silver and Gold, are stamped to verify their authenticity and purity.